Happy Chinese New Year to all!
The past week was one filled with festivity and celebration here at Swiftcow.my. Once all the fireworks were over, we returned to our base to continue our marketing efforts for the upcoming weeks. We have returned to the month of February, the month of LOVE. With Valentine’s day coming up soon, we have doubled our efforts in promoting our special packages for Valentine's. We are selling one package For Him and another For Her to entice all lovebirds out there. This beautiful season of spreading love, care and affection does not stop there. We encourage all to get in on the act including our mothers, fathers, brothers, sisters and grandparents too! Who says love is limited to your other half only?
At Swiftcow.my, we believe that love is blind.
We are selling our products on both our Swiftcow.my platform as well as Lazada marketplace. This week, I was tasked with updating the product description for our Valentines’ packages. Upon completion, I helped to compile a list of all the missing images in each product category on our website. Then, I passed this information onto Commercial to upload the missing images. Besides, I had an interesting task to make a job description. This is for the position of Swift Shopper to perform grocery shopping concierge services.
A daily task I do is to check the survey analysis results and reward our customers with a coupon code for partaking in our survey. Today, I had to report to my supervisor in regards to the data analysis.
Pause. What would you do? Now, go and start!
I was always advised that each and every step made no matter how big or small is to advance Swiftcow.my to greater heights. So with the end in mind, I did the basic data analysis and made it into a report format. Then, I proceeded to analyse each area and which department it regards. Upon deciding who is responsible for the various issues, I compiled all customer feedback and input my own suggestions to improve key areas. To enable a rating of 4.5 and higher upon 5, we need to buck up and execute the suggested solutions to great effect to achieve complete customer satisfaction. At the end of the day, customer is King and we are here to serve them till our last breath.